We ship our products with austrian post AG or parcel services (like GLS, UPS). The costs of shipment are calculated for each product individually based on the items weight. In general we charge exactly what the parcel services charges us.
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Austria
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Switzerland, EU, worldwide
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| shipping costs |
from 5,90 €
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from 5,90 € (net hammocks from 4.70)
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depending on weight, exact price is shown in the shopping cart
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| free of shipping costs |
for purchases over 300 €
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for purchases over 300 € |
negotiable, depending on weight and purchase |
methods of payment
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money order
credit card (Visa, Mastercard, AMEX, Diners) buyer protection, we are paypal certified!
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money order
credit card (Visa, Mastercard, AMEX, Diners) buyer protection, we are paypal certified!
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money order
credit card (Visa, Mastercard, AMEX, Diners) buyer protection, we are paypal certified!
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additional costs
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depending on your contry, govermental authorities could charge additional duties or VAT (i.e. Switzerland is not memeber of the european union, a swiss client will have to pay duty and swiss vat - we won't charge vat)
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Example shiping costs:
Mexican Nethammock - shipping to austria
This product will be sent via austrian Post AG. It weights up to 3kg. . We charge 4.70 (we still keep the pricing of 2004)
Hammock Brasil papaya - shipping to germany:
Weight 3kg, UPS charges 5.90 Euro
Stand Arcus larch - NO shipping costs
Weight 44kg. If buy items for more than 300 Euro we ship for free!
Returns
Money-back-guaranty You can return the unused merchandise you purchased from us within 7 days after reception. To ensure the time limit it is sufficient to inform us by a written declaration. Exchange or return If you return a merchandise you can choose between an exchange and a restitution. After the reception of your returned merchandise we can either send you a shop voucher which you can use for a new order or we pay back the total value of the merchandise, it is your choice. Please pay close attention to the following points concerning the return of a merchandise:
- Contact us within 7 days after reception of the merchandise, most conveniently by email to info@haengematten-outlet.at
- Please do always use the original packaging including the filling material for returning the merchandise.
- Always send back the merchandise including the complete accessories.
- Attach a copy of your invoice to the returned parcel.
- Please keep the original invoice for further queries.
- Please send the parcel sufficiently post paid to the following address: Hängematten Outlet, Attention Christoph Schram, Pater Abelstrasse 4/1/14, 3400-Klosterneuburg, Europe
- Electronical data media (e.g. CDs, DVDs and discs) can only be returned if the package has not been opened.
- Only return unused merchandises because otherwise we cannot take it back.
We only give you the money back guaranty for unused items. If the item is used we can return the money partly. Please return the item unused and in original merchandise packaging so we can return you the whole price. We also return shipping costs accoring to ECG.
We accept returns only from private persons. Business orders can not take part in the money back program. Also excluded from return are custom made products and second hand products.
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